Wave Catcher Returns Policy
We want you to be happy with your purchase. If you’re not satisfied, please review our returns policy below.
How to Arrange a Return
To initiate a return, please contact us at returns@wavecatcher.co.uk before sending any items back. Once your return is approved, we will provide you with the return address and instructions.
Return Eligibility
You have the right to return most items within 14 days of receiving your order, in accordance with UK Consumer Contracts Regulations. To be eligible, items must be unused, in their original condition, and (where applicable) with all tags and packaging intact.
Change of Mind / Incorrect Sizing
If you wish to return an item because you’ve changed your mind or selected the wrong size, the cost of return shipping is your responsibility. We recommend using a tracked service to ensure the safe return of your item.
Damaged or Incorrect Items
If your item is faulty, damaged, or you’ve received the wrong product, please email us at returns@wavecatcher.co.uk with a photo and description of the issue. We will arrange a replacement or refund, including return postage, where applicable.
Custom or Personalised Items
Please note that we do not accept returns on personalised or made-to-order products unless they are faulty.
Refunds
Once we’ve received and inspected your return, we’ll notify you of your refund status. Approved refunds will be processed to your original payment method within 5–10 working days.
If you have any questions, don’t hesitate to contact us at returns@wavecatcher.co.uk.